Lines … Lines are required for your broadband services to run over. You probably look for the best deal and the cheapest one without taking a seconds thought about the “what if”.
What if your services drop and you have to report it as a fault to your provider? How long is the fix expected to take?
At OllyCom we work from the top down, the top being care level 4 which gives you a quicker response a fix time for a few pounds extra per month, because let’s face it if your business goes down for a day or two due to a fault it will cost more than a higher care level?
We have added the care levels below for you so you can see what response and fix times are available.
|Service Level 2 (Standard Care level)||Clear by end of next working day, Monday to Saturday, excluding Public Holidays and Bank Holidays.Example: Fault reported at any time between 00.01 – 23.59.59 on Tuesday would have a commitment time of 23.59.59 on Wednesday.|
|Service Level 3||Reported by 12.59 – clear by 23.59.59 same day. Reported after 13.00 – clear by 12.59.59 next day (Monday – Sunday including Public and Bank Holidays)|
|Service Level 4||6hr fix round the clock, 365 days a year|
If you want to speak to one of our team to talk about your connectivity then please contact us on the below.
Phone:- 01282332046 E-mail:- firstname.lastname@example.org or visit our website www.ollycom.co.uk