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Ribble Valley Holiday Apartments

A Short story covering the journey taken by Observ IT and Ribble Valley Holiday Apartments to meet their needs and in turn those of their guests.

Introduction

Owners Chris an Gill were already concerned that without WiFi access for guests they where losing income through lost holiday bookings.

The call to action came when feedback from guests was identifying WiFi as an essential requirement for return bookings.

Objectives

Initial discussions led to the following objectives being identified:

  1. High Speed to ensure customer satisfaction
  2. Revenue Generating through secure payment portal
  3. Logically separate from Office Network

High Speed

The high speed objective was met through the installation of a new high speed fibre link, micro segmentation and use of high speed dual frequency Access Points. Traffic management control techniques where implemented to further ensure guest satisfaction.

Revenue Generating

Chris and Gill where concerned about the cost of a WiFi system but also about charging guests to use it. Our experience has been that most users don`t mind paying a small fee if the WiFi is fast, consistent and enables them to meet there needs. If it does not then yes guests will become disgruntled.

A secure portal that enabled debit and credit card payments was included.

Logically Separate

As the office network was also connected to the new high speed fibre internet link. It became necessary to ensure WiFi users could not access it.Techniques including client isolation, sub netting  and firewall filters where used to meet this objective.

 Feedback

“Very Fast” – June June 2014,   “Excellent” – Pierre March 2014

About author

Name:
Oliver Flanagan
Profession:
IT Consultant and Engineer
About me:
Although I am proud to say “I`m an IT Connectivity Consultant and Engineer”, my best one liner at the moment is:

“I solve your IT connectivity problems!”

If your IT connections are:

• Too Costly
• Too Slow
• Unreliable
• Non Existent

Then call me today on 07977 062861 or email me on avenn@observit.co.uk

So what qualifies me to tackle your IT Challenges?

For 17+ years I have worked on projects with blue-chip companies and government departments, including PWC, Pfizer, BT, Colt Telecom, BNFL, NATO, USAF and the Royal Bank of Malawi.

I have taken numerous IT connectivity problems through problem analysis, solution design, implementation and review. I liaise with senior management, development teams and the end users to get a full picture of the problem and what’s required to fix it.

I take the integrity of my business seriously and consider it crucial to be honest and upfront to customers. If I`m not the solution for you then I will say so. It’s far more important to maintain a professional reputation than gain a quick short term buck.

When I`m not engineering or consulting I`m probably drinking posh coffee on a training course or researching new problem solving technology. After all we are in an IT revolution and keeping up to date is vital.

Thanks for reading.