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Professional Music On Hold – OllyCom

Enhance Your Corporate Image

By having professional music on hold not callers are more likely to wait around until you answer and will give you the image of being a corporate company even if you have just started out!

Improve Customer Relationships

By letting your callers know they are being dealt with, it reassures their confidence in your services and they also get the chance to hear about what you do and how you do it.

Avoid Impersonal Automated Sound or ‘Silence’

Don’t let your callers think they’ve been cut off, keep them on the line with a customised message. It could be the biggest potential customer calling in.

Cross Marketing

Need to move a lot of stock? Why not tell your callers about it while they are on hold?

Introduce New Products and Services

You tell your new customers about your new products, what about the old customers
who are calling you today?

Psychologically Reduces Hold Time

Studies prove that callers believe they are ‘on hold’ for a shorter time when listening to a Music on Hold production.

You Don’t Get a Second Chance To Make A First Impression

If you don’t sound professional first time, will they call back?

Creates Revenue

‘On Hold’ time is dead air – fill it with advertising for your company! What is new? What’s trending? What’s on it’s way on to the shelf? … All good to know whilst you are waiting.

Creates Revenue

When listening to a professional Music on Hold production, people are interested to hear
what is being said, reducing their perceived waiting time.

About author

Oliver Flanagan
IT Consultant and Engineer
About me:
Although I am proud to say “I`m an IT Connectivity Consultant and Engineer”, my best one liner at the moment is:

“I solve your IT connectivity problems!”

If your IT connections are:

• Too Costly
• Too Slow
• Unreliable
• Non Existent

Then call me today on 07977 062861 or email me on avenn@observit.co.uk

So what qualifies me to tackle your IT Challenges?

For 17+ years I have worked on projects with blue-chip companies and government departments, including PWC, Pfizer, BT, Colt Telecom, BNFL, NATO, USAF and the Royal Bank of Malawi.

I have taken numerous IT connectivity problems through problem analysis, solution design, implementation and review. I liaise with senior management, development teams and the end users to get a full picture of the problem and what’s required to fix it.

I take the integrity of my business seriously and consider it crucial to be honest and upfront to customers. If I`m not the solution for you then I will say so. It’s far more important to maintain a professional reputation than gain a quick short term buck.

When I`m not engineering or consulting I`m probably drinking posh coffee on a training course or researching new problem solving technology. After all we are in an IT revolution and keeping up to date is vital.

Thanks for reading.

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