Enhance Your Corporate Image
By having professional music on hold not callers are more likely to wait around until you answer and will give you the image of being a corporate company even if you have just started out!
Improve Customer Relationships
By letting your callers know they are being dealt with, it reassures their confidence in your services and they also get the chance to hear about what you do and how you do it.
Avoid Impersonal Automated Sound or ‘Silence’
Don’t let your callers think they’ve been cut off, keep them on the line with a customised message. It could be the biggest potential customer calling in.
Need to move a lot of stock? Why not tell your callers about it while they are on hold?
Introduce New Products and Services
You tell your new customers about your new products, what about the old customers
who are calling you today?
Psychologically Reduces Hold Time
Studies prove that callers believe they are ‘on hold’ for a shorter time when listening to a Music on Hold production.
You Don’t Get a Second Chance To Make A First Impression
If you don’t sound professional first time, will they call back?
‘On Hold’ time is dead air – fill it with advertising for your company! What is new? What’s trending? What’s on it’s way on to the shelf? … All good to know whilst you are waiting.
When listening to a professional Music on Hold production, people are interested to hear
what is being said, reducing their perceived waiting time.