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Posts by «avenn»

Name:
Oliver Flanagan
Profession:
IT Consultant and Engineer
About me:
Although I am proud to say “I`m an IT Connectivity Consultant and Engineer”, my best one liner at the moment is:

“I solve your IT connectivity problems!”

If your IT connections are:

• Too Costly
• Too Slow
• Unreliable
• Non Existent

Then call me today on 07977 062861 or email me on avenn@observit.co.uk

So what qualifies me to tackle your IT Challenges?

For 17+ years I have worked on projects with blue-chip companies and government departments, including PWC, Pfizer, BT, Colt Telecom, BNFL, NATO, USAF and the Royal Bank of Malawi.

I have taken numerous IT connectivity problems through problem analysis, solution design, implementation and review. I liaise with senior management, development teams and the end users to get a full picture of the problem and what’s required to fix it.

I take the integrity of my business seriously and consider it crucial to be honest and upfront to customers. If I`m not the solution for you then I will say so. It’s far more important to maintain a professional reputation than gain a quick short term buck.

When I`m not engineering or consulting I`m probably drinking posh coffee on a training course or researching new problem solving technology. After all we are in an IT revolution and keeping up to date is vital.

Thanks for reading.

Standard, Super fast or Ultra fast Broadband

We see the words Super fast and Ultra fast being used in marketing for broadband connectivity all the time but what do they actually mean! (Stats can be found in House of Commons Library) Superfast broadband Superfast broadband does not have a single definition. The Government defines it as speeds greater than 24Mbps, whereas Ofcom […]

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CRM Integrations with Samsung Officeserv

One of the many reasons the Samsung officeserv phone systems are a formidable opponent, is the CRM integration software. This software is called Samsung Xchange. It has the ability to integrate with the following CRM software. Voice Recording software Voice recording is now an integral part of business telephony and is useful for issues such […]

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Feature Codes

A feature code is a set of digits (usually 3-4) that when dialled, will activate a certain feature of the phone system that your desk phone is capable of carrying out. Examples of these feature codes are as follows. Do Not Disturb (DND) This feature code would be used when you don’t want to be […]

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Auto Attendants

Auto Attendants are a great way for your customers to get through to the department they require, without the hassle of getting caught up asking around for a department or a person they need. In your auto attendant, you may want to have something along the lines of the following. Another useful feature on an […]

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